Last updated: April 2026
We offer a full refund if your generated photo is rejected by official government institutions due to non-compliance with standard sizes or requirements.
Please contact our support email with your payment record and rejection notice within 7 days of purchase.
Refund is not available for personal reasons such as wrong photo content, unnecessary purchase, or failure to download after payment.
All approved refunds will be processed within 3–7 working days via your original payment channel.